Energy: DisCos obtained 222,639 complaints in This fall of 2021 – NERC

The Electrical energy Distribution Firms (DisCos) obtained a complete of 222,639 complaints from customers in Quarter 4 of 2021.

This was contained within the Nigerian Electrical energy Regulatory Fee (NERC) Fourth Quarter Report 2021, launched late Thursday.

The report revealed that the 222,639 complaints represented 9.91 per cent much less of the 24,479 of these obtained in Q3, 2021.

It added that in complete, the DisCos resolved 212,382 complaints akin to a 95.39 per cent decision fee.

“Metering, billing, and repair interruption have been the prevalent sources of buyer complaints, accounting for 58.83 per cent of the whole complaints through the quarter.

“The fee is introducing initiatives to handle this class of complaints such because the unbiased verification of DisCos compliance with the capping regulation that protects unmetered prospects from overbilling,” the report indicated.

The report additionally disclosed that discussion board panels reviewed unresolved disputes at DisCos Criticism Dealing with Models (“DisCos-CCU”), as enshrined within the fee’s Buyer Complaints Dealing with Requirements and Process (“CCHSP”) Laws.

It mentioned that in This fall, the NERC Discussion board Places of work had a complete of two,359 lively complaints inclusive of the pending complaints from Q 3, 2021, 774 complaints from prospects who have been dissatisfied with DisCos’ resolution on their lodged complaints.

“Throughout the interval, the discussion board panels held 72 Hearings and resolved 1,636 that are 69.35 per cent of the complaints lodged at discussion board places of work nationwide, this implies 723 complaints are but to be resolved.

“To make sure a extra environment friendly buyer grievance decision course of, the Fee continues to push for an enchancment within the high quality of grievance decision on the CCU of the DisCos.

“This consists of the institution of further discussion board places of work in addition to the creation of other grievance decision channels.”


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